The stays proposed on are operated by for .
Miscellaneous:
is a French company, whose head office is located at 11 rue de Cambrai - Bâtiment 28 - 75019 Paris FRANCE, and registered in Paris under the number B 483 315 362. The use of the sites and the purchase of the services of travel package or lodging proposed by imply the whole adhesion of the customer to the present conditions of sale and their acceptance in the entirety of their provisions.
The products offered are available in small quantities and are managed in real time. We draw the customer's attention to the fact that the product presented at a certain price may become unavailable if several users connected at the same time to the Internet are interested in the same product. The first user to make a reservation will have priority. If a reservation cannot be honored by due to the unavailability of the product, the customer will be informed by by email, and any money paid by the customer to make the reservation will be returned immediately.
Prices :
The prices of the trips and stays published on the website must be confirmed upon registration. They are indicated subject to error or omission. They are indicated in Euros. They were determined according to the economic conditions in force at the date of establishment of the rates. Consequently, the above prices may be revised upwards or downwards in the cases listed below in accordance with article L. 211-12 of the French Tourism Code:
- In the event of a change in the cost of transportation, particularly in relation to the cost of fuel;
- In the event of a change in fees and taxes related to the services offered, such as landing, embarkation or disembarkation taxes in ports or airports;
- In the event of a change in the exchange rates applied to the trip or stay in question.
However, it is hereby specified that no upward revision may occur during the thirty days preceding the scheduled departure date.
The customer may cancel the travel contract after notification of the change and obtain a refund of all sums paid when the price increase resulting from the fluctuation of exchange rates or changes in transportation rates exceeds 10% of the price initially set in the registration contract.
Reservations and payment :
Our prices are given as an indication subject to error or omission. The reservation of a stay is effective only upon receipt by our secure payment system of a deposit of 30% of the totality of the stay or the totality of the price of the stay. Upon receipt of this payment, considers that the customer accepts the terms, conditions, services and prices of his stay. He cannot claim to have made a mistake because he has entered the information himself.
Methods of payment:
Whatever the method of payment (electronic payment, by phone or by mail), the customer has the possibility to pay either the entire cost of the stay, including options, or only, initially, a deposit of 30% of the total amount of the stay plus the booking fees and the cancellation guarantee, if any, and the balance at the latest 30 days before the beginning of the stay, without any reminder from .
If the customer does not pay the balance at the latest 30 days before the beginning of the stay, reserves the right to consider the registration as null and void and to apply consequently the cancellation conditions provided for this purpose and defined below.
When the reservation is made less than 30 days before the beginning of the stay, the total price of the stay must be paid upon reservation.
When the reservation is made less than 10 days before the beginning of the stay, reserves the right, before confirming the order, to ask for a copy of the credit card used for the payment and the corresponding identity card to be sent by fax or email.
does not accept any payment by cheque less than 15 days before departure.
Payment by bank transfer:
You can pay your stay by bank transfer. In this case you must send us a proof of transfer by fax or email. Without this proof, the transfer will NOT BE ATTRIBUTED to the file, and your payment will not be registered.
Please note: Payments by bank transfer can only be accepted and registered to your account if they reach us at the latest on the last Wednesday before the beginning of your stay.
RIB
Bank code : 18206
Bank code : 00043
Account number : 60246003360 RIB key : 43
BIC Code : AGRIFRPP882
IBAN : FR76 1820 6000 4360 2460 0336 043
Account holder: Maeva.com Group / La France du Nord au Sud
Domiciliation : PARIS OPERA
Payment by vacation check:
accepts payment by vacation vouchers. Vacation vouchers are not accepted for the entire stay. They can only be accepted up to 70% of the total amount of the stay.
The sending of the vacation vouchers must be done by registered mail with acknowledgement of receipt and must include the stub, disclaims any responsibility in case of sending vacation vouchers in normal mail.
Vacation vouchers are processed upon receipt. If you have advanced the amount of your stay by check, credit card or bank transfer and you wish to pay with vacation vouchers, you can send us your vacation vouchers and you will be reimbursed for the corresponding amount within a maximum of 2 months after their reception.
Absence of the right of withdrawal:
With regard to the provision of services and accommodation, transport, catering, leisure activities that must be provided on a date and according to a specific period, the right of withdrawal does not apply (Article L. 120-20-4 2° of the Consumer Code).
Formalities :
The travel agency informs the customer of the various formalities required for the execution of the trip. The completion of these formalities is the sole responsibility of the client. The administrative and sanitary information provided is intended only for French nationals and is subject to change. No reimbursement can be made if the client does not show up at the time and place mentioned on the invitation.
Formalities for minors:
The parents or legal guardians of minors are responsible for all acts or accidents of which the minor would be the author. They must provide a handwritten parental authorization for each minor concerned.
Please note: Some accommodations or residences do not accept minors without an accompanying adult. cannot be held responsible in case of refusal by the accommodation provider of a group of minors without an accompanying adult.
Modification or cancellation by the organizer:
sends a booking confirmation email to its customers who have booked online.
Nevertheless, can modify some elements of the trip and inform the customer who can accept or refuse to keep the modified trip.
If the customer does not accept the modified trip, will reimburse the total amount paid.
The customer will have to make his decision known as soon as possible.
is responsible for the smooth running of the trip, without however being held responsible for fortuitous events, causes of force majeure or the actions of third parties. However, even in the latter cases, will try to find solutions to overcome these difficulties.
If before departure, the respect of one of the essential elements of the stay is made impossible due to an event external to , the latter will inform the buyer as soon as possible, with written confirmation, specifying that the latter has the right either to cancel the contract or to accept the modification proposed by .
The buyer must make his choice known as soon as possible.
A new booking confirmation will be sent, specifying the changes, the price decrease or increase.
The customer will not be entitled to any compensation if the cancellation of the trip is imposed by circumstances of force majeure for reasons relating to the safety of travelers.
Cancellation by the customer :
Ø Modification and Cancellation of the file
In the event of cancellation, simply send us your request via email : annulation-flaine-reservation@maeva.com. The date of receipt of this email will determine the date of cancellation. Regardless of the date of cancellation, the booking fee remains the property of the Maeva.com Group / La France du Nord au Sud and will not be refunded. Cancellation by the client has the following financial consequences:
The total amount of insurance is payable at the time of booking and is non-refundable.
Any stay started is considered as fully consumed by you and will not give rise to any refund or credit note. In the event that you do not show up at the place of your stay, SUDLA FRANCE DU NORD AU SUD (brands maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) will retain the full amount of your stay, including options.
We draw your attention to the fact that activities related to the organisation and sale of trips or stays on a specific date or during a specified period are not subject to the fourteen (14) day withdrawal period applicable to distance selling.
Cancellation by you has the following financial consequences:
4.2.1 For all bookings before 17/05/2022:
The following cancellation conditions apply:
Cancellation more than 60 days before departure: a cancellation fee of 50 euros will be retained;
Cancellation between 60 days and 46 days before departure: 30% of the total amount of the stay will be due and payable immediately;
Cancellation between 45 days and 30 days before departure: 50% of the total amount of the stay will be due and payable immediately;
Cancellation between 29 days and 15 days before departure: 75% of the total amount of the stay will be due and payable immediately;
Cancellation less than 15 days before departure: the total price of the stay, including options, will remain due to LA FRANCE DU NORD AU SUD (brands maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud);
Except on a selection of products that were stamped "Free cancellation up to 45 days".
Cancellation before 45 days before departure: The amount of the refund will correspond to the amount already paid. The amounts paid in the framework of the payment of the stay will be reimbursed after deduction of the file fees which amount to 18€ TTC & of the subscribed insurance. This offer is not retroactive.
Cancellation between 45 days and 30 days before departure: 50% of the total amount of the stay will be due and payable immediately;
Cancellation between 29 days and 15 days before departure: 75% of the total amount of the stay will be due and payable immediately;
Cancellation less than 15 days before departure: the total price of the stay, including options, will remain due to LA FRANCE DU NORD AU SUD (maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud brands);
4.2.2 For all reservations after 17/05/2022:
Selection of products stamped "Free cancellation up to 30, 45 or 60 days".
For flexible offers that can be cancelled up to 30, 45 or 60 days before arrival
Cancellation before the 30th, 45th or 60th day before departure, according to the indication on the accommodation: the amount of the refund will correspond to the amount already paid. The amounts paid for the stay will be reimbursed after deduction of the booking fees and the insurance taken out. This offer is not retroactive.
Cancellation between :
The 29th day and your arrival date (in the case of a product that can be cancelled free of charge up to 30 days before your arrival)
The 44th day and your date of arrival (in the case of a product that can be cancelled free of charge up to 45 days before your arrival)
On the 59th day and your arrival date (in case of a product that can be cancelled free of charge up to 60 days before your arrival):
100% of the total amount of the stay will be due and payable immediately;
4.3 Non-cancellable / non-refundable stays
Some of our holiday offers are stamped "Non-cancellable, non-refundable". For these holidays or services, the following conditions replace the cancellation and modification conditions provided for in articles 4.1 Modification of the holiday and 4.2 Cancellation of the holiday.
Given the preferential rate granted, the subscription to the Offer / services and/or the booked Stays are neither exchangeable, nor refundable, nor modifiable. No request for modification or cancellation will be taken into account. Regardless of the date on which the reservation is cancelled, we will retain compensation equal to 100% of the total amount of the booking. No reimbursement will be made for the non-use of optional services that may have been booked and invoiced.
No-show at the place of stay: If you do not show up at the place of your stay, you will be charged a fee of
Ø Cancellation and modification of options
- In case of cancellation of ski equipment rental, lift passes or any other options ordered, the cancellation must be notified to us by phone and email at least 15 days before the beginning of the stay to be entitled to a refund of these services. In other words, no cancellation of an option is possible less than 15 days before the beginning of the stay;
- In case of non withdrawal of a service or restitution before the deadline the customer will not be able to claim any refund;
- In case of modification of options (ski equipment, ski passes or others) a fee of 15 euros will be applied;
- In case of cancellation of options (ski equipment, ski passes or others) the calculation will be made according to the above schedule of cancellation fees.
Security Deposit:
Security deposits may be required at the place of stay, particularly for accommodation and equipment rentals. The client will contract directly with the concerned service providers regarding this deposit, without any intervention and responsibility of .
The security deposit is intended to guarantee the return of the premises in good condition at the end of the stay.
Insurance :
You have the possibility of subscribing an insurance repatriation assistance for your stay and a cancellation insurance. We can provide you with a brochure on the risks covered by the company with which we have taken out a contract.
Voucher :
You will be able to download from your order tracking system, before departure, a voucher summarizing all the services purchased. You must keep this document in your possession and be able to present it for any verification or control. It must be presented in order to obtain the services purchased.
Force Majeure:
is responsible for the smooth running of the trip, but cannot be held responsible for fortuitous events, force majeure or the actions of third parties. Nevertheless, even in these last hypotheses, the agency will endeavor to seek appropriate solutions to overcome the difficulties that have arisen.
Quality of the trip:
Any failure in the execution of the contract, noted on the spot and reported in writing to the reception of the residence by the customer must be reported as soon as possible in writing or any other appropriate form to , to the reselling travel agency, as well as to the organizer, accompanied by all supporting documents. We remind you that cannot be held responsible for any personal belongings left behind in your apartment or during transportation.
Complaints :
Any complaints relating to a trip or stay must be reported in writing during the stay to the reception of the residence and then sent by registered mail with acknowledgement of receipt to , as soon as possible. No complaint can be processed if it has not been mentioned during the stay at the reception of the occupied accommodation.
No complaint can be made concerning the price.
It is reminded that the price fixed by is a global fixed price, that the customer accepts as such after having appreciated if it was convenient for him, according to the services provided.
In case of dissatisfaction concerning the services booked with , no complaint can be taken into account if the remarks were not communicated beforehand to the provider on the spot. The accommodations are equipped for tourist stays. The number of beds is guaranteed by . In the descriptions, the maximum number of beds for each type of accommodation is specified. The use of an accommodation at its maximum capacity may imply less comfort.
The rates for optional and mandatory services (e.g. cleaning, rental of sheets, towels, baby bed, air conditioning, television, internet connection, parking, swimming pool, security deposit, tourist tax, charges, animals, ...) are decided by the owner and are generally to be paid on site. The rates of these services are indicative and cannot be held responsible in case of modifications by the partners of these rates. Only the rates of the services paid online on are contractual.
Modification of the services:
has the concern to bring the most possible details on its products. Thus, the description of the apartments and hotel room were given to us for the manager of the places. It is possible that some elements have evolved (equipment of the apartment, level of services). will inform its customers as far as possible, if not an update of its website.
Application fee:
The booking fee is 18 euros for a reservation made directly online by credit card, 29 euros for a reservation made by phone, 29 euros for a reservation by check, vacation check or any other payment method. The booking fee will be increased by 11 euros if the deposit has been paid by credit card on the website but the balance of the stay is paid by check, vacation check or any other means of payment.
Modification of the stay :
A client can modify a stay (within the limit of available places) or transfer it. In this case, the customer must inform by email at the address . A fee of 40 euros will be applied.
Less than 60 days before departure, the cancellation fee schedule will be applied.
Luggage:
Luggage is the sole responsibility of its owner. will not be held responsible for lost luggage. In case of loss, the customer will not be entitled to any refund.
General terms and conditions of sale :
In accordance with the law, you will find below the articles R. 211-3 to R. 211-11 of the Tourism Code.
Article R. 211-3
Modified by Decree n° 2009-1650 of 23 December 2009 - art. 1
Subject to the exclusions provided for in the third and fourth paragraphs of article L. 211-7, all offers and sales of travel services or stays must be accompanied by appropriate documents that comply with the rules defined by this section.
In the case of the sale of air tickets or tickets for scheduled air travel not accompanied by services related to such travel, the seller shall issue the purchaser with one or more tickets for the entire trip, issued by the carrier or under its responsibility. In the case of transportation on demand, the name and address of the carrier, on whose behalf the tickets are issued, must be stated.
Separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.
Article R. 211-3-1
Created by Decree n° 2009-1650 of 23 December 2009 - art. 1
The exchange of pre-contractual information or the provision of contractual terms and conditions is made in writing. They can be done by electronic means under the conditions of validity and exercise provided for in articles 1369-1 to 1369-11 of the civil code. The name or company name and address of the seller as well as the indication of its registration in the register provided for in a of article L. 141-3 or, where applicable, the name, address and indication of the registration of the federation or union mentioned in the second paragraph of article R. 211-2 are mentioned.
Article R. 211-4
Created by Decree n° 2009-1650 of 23 December 2009 - art. 1
Prior to the conclusion of the contract, the seller must communicate to the consumer information on the prices, dates and other elements of the services provided during the trip or stay such as:
1° The destination, means, characteristics and categories of transport used;
2° The type of accommodation, its location, its level of comfort and its main characteristics, its approval and its tourist classification in accordance with the regulations or customs of the host country;
3° The catering services offered;
4° The description of the itinerary when it is a tour;
5° The administrative and health formalities to be completed by nationals or by citizens of another Member State of the European Union or of a State party to the Agreement on the European Economic Area in the event of border crossings, as well as the time limits for completion;
6° The visits, excursions and other services included in the package or possibly available at an additional cost;
7° The minimum or maximum size of the group allowing the trip or stay to be carried out as well as, if the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or stay; this date may not be less than twenty-one days before departure;
8° The amount or percentage of the price to be paid as a deposit at the conclusion of the contract as well as the payment schedule for the balance;
9° The terms of price revision as provided for by the contract in application of article R. 211-8;
10° The cancellation conditions of a contractual nature;
11° The cancellation conditions defined in articles R. 211-9, R. 211-10 and R. 211-11;
12° Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular the cost of repatriation in the event of accident or illness;
13° When the contract includes air transport services, the information, for each leg of the flight, provided for in articles R. 211-15 to R. 211-18.
Article R. 211-5
Modified by Decree n° 2009-1650 of 23 December 2009 - art. 1
The prior information given to the consumer is binding on the seller, unless the seller has expressly reserved the right to modify certain elements of it. In this case, the seller must clearly indicate the extent to which this modification may occur and on which elements.
In any case, the modifications made to the prior information must be communicated to the consumer before the conclusion of the contract.
Article R. 211-6
Modified by Decree n° 2009-1650 of December 23, 2009 - art. 1
The contract concluded between the seller and the buyer must be in writing, established in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded by electronic means, articles 1369-1 to 1369-11 of the civil code are applied. The contract must include the following clauses:
1° The name and address of the seller, his guarantor and his insurer as well as the name and address of the organizer;
2° The destination or destinations of the trip and, in the case of a split stay, the different periods and their dates;
3° The means, characteristics and categories of transport used, the dates and places of departure and return;
4° The type of accommodation, its location, its level of comfort and its main characteristics and its tourist classification according to the regulations or customs of the host country;
5° The catering services offered;
6° The itinerary when it is a tour;
7° The visits, excursions or other services included in the total price of the trip or stay;
8° The total price of the services invoiced as well as an indication of any revision of this invoicing by virtue of the provisions of article R. 211-8;
9° The indication, if applicable, of fees or taxes relating to certain services such as landing, disembarkation or embarkation taxes in ports and airports, and tourist taxes when they are not included in the price of the service or services provided;
10° The schedule and terms of payment of the price; the last payment made by the buyer cannot be less than 30% of the price of the trip or stay and must be made when the documents allowing the trip or stay to be carried out are handed over;
11° The special conditions requested by the buyer and accepted by the seller;
12° The methods by which the purchaser may submit a complaint to the vendor for non-performance or poor performance of the contract, a complaint that must be sent as soon as possible, by any means that allows an acknowledgement of receipt to be obtained by the vendor, and, where applicable, notified in writing to the travel organizer and the service provider concerned;
13° The deadline for informing the purchaser in the event of cancellation of the trip or stay by the seller in the event that the trip or stay is linked to a minimum number of participants, in accordance with the provisions of 7° of article R. 211-4;
14° The conditions of cancellation of a contractual nature;
15° The cancellation conditions provided for in articles R. 211-9, R. 211-10 and R. 211-11;
16° Details concerning the risks covered and the amount of guarantees under the insurance contract covering the consequences of the seller's professional civil liability;
17° Information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of the insurer) as well as those concerning the assistance contract covering certain specific risks, in particular the cost of repatriation in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded;
18° The deadline for informing the seller in the event of transfer of the contract by the buyer;
19° The commitment to provide the buyer, at least ten days before the date of departure, with the following information
a) The name, address and telephone number of the seller's local representative or, failing that, the names, addresses and telephone numbers of local organizations likely to help the consumer in the event of difficulty or, failing that, the telephone number for urgent contact with the seller;
b) For trips and stays of minors abroad, a telephone number and an address allowing direct contact with the child or the person in charge of the stay on site;
20° The cancellation and reimbursement clause without penalty of the sums paid by the buyer in the event of non-compliance with the obligation to provide the information provided for in 13° of article R. 211-4;
21° The commitment to provide the buyer, in due time before the beginning of the trip or stay, with the departure and arrival times;
Article R. 211-7
Modified by Decree n° 2009-1650 of 23 December 2009 - art. 1
The buyer may assign his contract to a transferee who meets the same conditions as him to make the trip or stay, as long as this contract has not produced any effect.
Unless otherwise stipulated, the assignor must inform the seller of his decision by any means allowing for an acknowledgement of receipt at the latest seven days before the beginning of the trip. In the case of a cruise, this period is extended to fifteen days. This transfer is not subject, in any case, to a prior authorization of the seller.
Article R. 211-8
Modified by Decree n° 2009-1650 of 23 December 2009 - art. 1
When the contract includes an express possibility of price revision, within the limits provided for in article L. 211-12, it must mention the precise methods of calculation, both upwards and downwards, of price variations, and in particular the amount of transport costs and related taxes, the currency or currencies that may have an impact on the price of the trip or stay, the part of the price to which the variation applies, the rate of the currency or currencies used as a reference when establishing the price appearing in the contract.
Article R. 211-9
Modified by Decree n° 2009-1650 of 23 December 2009 - art. 1
When, before the buyer's departure, the seller is forced to make a change to one of the essential elements of the contract, such as a significant increase in price, and when he fails to comply with the obligation to provide the information mentioned in 13° of article R. 211-4, the buyer may, without prejudice to any recourse for compensation for any damage suffered, and after having been informed by the seller by any means that allows for an acknowledgement of receipt :
- either cancel the contract and obtain an immediate refund of the sums paid without penalty ;
- or accept the modification or the substitute trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from the sums still owed by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the overpayment must be returned to him/her before the date of his/her departure
Article R. 211-10
Modified by Decree n° 2009-1650 of 23 December 2009 - art. 1
In the case provided for in article L. 211-14, when, before the buyer's departure, the seller cancels the trip or stay, he must inform the buyer by any means that allows him to obtain an acknowledgement of receipt; the buyer, without prejudice to any recourse for compensation for damages that may have been suffered, obtains from the seller the immediate reimbursement of the sums paid, without penalty; in this case, the buyer receives an indemnity that is at least equal to the penalty he would have paid if the cancellation had been his own fault on that date
The provisions of this article do not in any way prevent the conclusion of an amicable agreement for the purpose of acceptance by the buyer of a substitute trip or stay proposed by the seller.
Article R. 211-11
When, after the departure of the buyer, the seller is unable to provide a major part of the services provided for in the contract, representing a significant percentage of the price paid by the buyer, the seller must immediately take the following measures, without prejudice to any recourse for compensation for damages suffered
- either propose services to replace the services provided for, possibly bearing any additional cost and, if the services accepted by the buyer are of inferior quality, the seller must reimburse the buyer, upon his return, for the difference in price;
- or, if he cannot propose any replacement service or if these are refused by the purchaser for valid reasons, to provide the purchaser, without additional charge, with transport tickets to ensure his return under conditions that can be considered equivalent to the place of departure or to another place accepted by both parties.
The provisions of this article are applicable in case of non-compliance with the obligation provided for in 13° of article R. 211-4.
Our invoices are to be paid at the latest 30 days before the departure date or in accordance with the conditions of your particular contract. In case of late payment, may suspend any service or reservation in progress, without prejudice to any other course of action. Any sum not paid on the due date of the invoice will lead to the application of penalties, of an amount equal to one and a half times the legal interest rate in force on the day of the prior formal notice. The penalties will be payable on simple request of . Under no circumstances may payments be suspended, nor may they be offset in any way without the prior written consent of . When after departure, the stay is modified on essential elements, the customer can ask for the refunding of the not executed and not replaced services. The customer cannot modify the course of his stay. In the event that the stay is cancelled due to circumstances of force majeure or for reasons relating to the safety of the traveler, the customer may not claim any compensation.
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